Enterprise Life Assurance Company (Nigeria) Ltd is committed to ensuring its customers are satisfied with services rendered. An unsatisfied customer can make a complaint to our
Customer Service on
0700ENTERPRISE /
07003683777473 or
cs.lifeng@myenterprisegroup.io. If the customer is dissatisfied with the response or decision of the Customer Service Personnel, they can escalate their complaint further to the
ED,
Technical through
info.lifeng@myenterprisegroup.ioIf a customer is dissatisfied with our internal resolution of a complaint, they can contact the
Nigerian Insurers Association (NIA) through the following:
The Executive Secretary,
Nigerian Insurers Association,
42 Saka Tinubu, Victoria Island, Lagos
Email:
info@nigeriainsurers.orgPhone number:
+2348170784444If a customer is still not satisfied, they can further escalate their complaint to the
National Insurance Commission (NAICOM) using this link
https://complaints.naicom.gov.ng/Where the customer is still dissatisfied with the decision of the National Insurance Commission, they can resort to
Alternate Dispute Resolutions by appointing a lawyer who can mediate on their behalf.
