In insurance, trust is not built through promises—it is built through payments made when customers need support the most.

In 2025, Enterprise Insurance paid more than GHS 280 million in claims to policyholders. These payments supported thousands of individuals, families, and businesses recovering from unexpected losses, reinforcing the company’s role as a dependable financial partner.

The company’s Claims payment ability reflects its continued financial strength supported by an AAA Credit rating from GCR Ratings, one of Africa’s leading rating agencies. This rating signals a strong ability to financial obligations even in challenging conditions, giving customers and partners confidence in the company’s stability.

Faster Claims, Simpler Processes

Over the past year, Enterprise Insurance has focused on improving how quickly and transparently Claims are processed.

A key milestone was the growing number of customers who benefited from the award-winning Same Day Motor Claims Service, pioneered in March 2018 to significantly reduce waiting times for minor motor claims.

The Same Day Motor Claims Service allows customers with minor Motor Claims to receive payment on the same day once vehicle inspection and claim requirements are satisfactorily completed.

At the end of 2025, more than 32,000 customers, benefited from Same-Day Claim settlements. Over GHS 30 million has been paid under this initiative since its inception.

Innovation in Claims Payment

To further improve customer experience, in 2025, the company introduced ClaimXpress, a digital platform that allows customers to track their Claims in real time. This has helped reduce uncertainty and improve communication during what is often a stressful process.

Supporting Individuals and Businesses

The company’s Claims payments reflect its reach across both Retail and Corporate sectors.

In 2025 alone:

• Nearly 7,300 individual customers received about GHS 68 million
• Over 6,000 businesses were paid approximately GHS 236 million

These payments have helped households recover from disruptions and enabled businesses to maintain operations after setbacks.

A Long-Standing Presence in Ghana

Enterprise Insurance’s history in Ghana dates to 1924, when it began operations in the Gold Coast. Over the decades, the company has continued to evolve by introducing innovative products and services tailored to changing customer needs, while remaining firmly committed to reliability and excellence.

Today, that legacy continues with a focus on practical innovation, financial discipline, stability and responsive customer service.

Looking Ahead

As the insurance landscape continues to evolve, Enterprise Insurance remains committed to prompt Claims payment, enhanced transparency, and building stronger customer trust through exceptional service delivery.

For many customers, confidence in an insurer comes down to one question: Will they show up when it matters most? At Enterprise Insurance LTD, this is an expectation we are committed to exceeding year after year, as we continue to provide our customers with “The Advantage” through reliable protection, prompt claims settlement, and exceptional service delivery.