How do I apply for a refund?

Completion of a benefit request form at the office or an email to cs.lifeng@enterprisegroup.com.gh(payment made only into deduction account for request via email)
A copy of the client's ID (National ID, voters' ID, driver's license, or International passport) must be attached to the request. Officer must confirm in writing that the original ID has been seen.
A copy of the proof of overpayment or wrongful deduction may be attached to the request form

How do I carry out an encashment/cancellation, part encashment, and cash bonus?

Completion of a benefit request form at the office or an email to cs.lifeng@enterprisegroup.com.gh (payment made only into deduction account for request via email)
A copy of the client's ID (National ID, voters' ID, driver license, International passport) must be attached to the request. Officer must confirm in writing that the original ID has been seen.

How do I migrate to another policy?

Client must complete and sign EL generic letter for migration or
Fill EL migration form when he walks into EL office
A copy of the client's national photo ID (voters' ID, National ID, driver’s license, or International passport) must be attached to the request.
Officer must confirm in writing that the original ID has been seen.

NB: Officer should inform Policyholder that they can only convert savings/investment plans to IPP or Family Care and not vice versa.

How do I resolve unsuccessful deductions?

Client must complete and sign EL request and mandate forms
Officer must advise customer to pay via online transfer.

How do I put a hold on my policy for a short period? (BRIDGING)

Completion of a request form or submission of letter to bridge.
Bridging can only be done on investment policies with a letter confirming unemployment status.

How do I buy a cash bonus feature on an existing policy?

Fill EL request form or submit a letter to add cash bonus.
This ranges from NGN 1,000 to any amount but not above the premium payable on the policy.

How do I remove a life from my policy that was wrongly covered?

Fill EL request form or submit a letter to remove life from inception via email/walk-in
To justify this, client must indicate the name and date of birth of the life he wishes to remove from the policy
Provide proof that the life was beyond EL's coverable limit at the inception of the policy (proof must be in the form of a national Id , or birth certificate)

How do I remove a life covered by my policy?

Fill EL request form or submit a letter to remove life via email/walk-in
Client must indicate the name of the life he wishes to remove from the policy.

How do I increase the covered lives on my policy?

Fill EL request form or submit a letter to add Life via email/walk-in
Client must indicate the name and date of birth of the new life, as well as the role he/she is to play on the policy. E.g. mother, father, guardian… etc.

NB. Officer must ensure that the age of the new life falls within the policy's age limits.

How do I change the beneficiary of my policy?

Fill EL request form or submit a letter to change beneficiary, via email/walk-in.
Client must indicate the name of the beneficiary he wishes to replace, as well as the name and date of birth of the new beneficiary and the relationship of the new beneficiary to the client.

NB. Officer must explain the implications of this change to the Policyholder. There may be a need for the Policyholder to write out the names of all his/her intended beneficiaries each time this request is made.